The Institut für Modellbildung und Simulation of the Fachhochschule St. Gallen (IMS-FHS) analyses complex technical, economic, and social systems, develops quantitative, simulation-capable models and offers decision support for strategic, tactical, and operational issues. In recent years, the IMS-FHS has successfully specialised in algorithmic disposition support in production and logistics. In the area of dispatching support in the rescue services, IMS-FHS has developed into one of the leading research partners in Europe over the past 5 years. Dozens of successfully implemented customer projects impressively prove this.